SESSION Details

Critical Communication - Managing Yourself and Others

Want to manage people? Lead teams? Influence business decision-making? Senior professionals should know how to communicate with clarity, frame conversations, and influence the decisions of others. And your ability to have difficult conversations and engage people affects your chances of moving into a team leadership role.

We often attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. And there are a few key frameworks that can help us see a situation from many sides, control our reactions and communicate to people persuasively. Join Blythe for a full day of training where we'll tackle the art of difficult conversations and what it really means to manage others.

Feedback link https://sqlb.it/?6183

Starts: 09:00 8th Mar 2022
Ends: 17:00 8th Mar 2022

Q&As

Short Description
- Want to manage people or Influence business decision-making? We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. Join Blythe for a full day of training where we'll tackle the art of having difficult conversations and what it really means to manage others.
Should delegates bring a laptop with them?
- yes
If so what Spec?
- anything works
What software and licences do they need?
- none
What is the structure of the day?
- Lecture - Verbal Conversations - How to adopt a collaborative, problem solving mentality leveraging empathy and authority. - Framework for cooperative negotiation - How to give and receive feedback Individual Brainstorm with examples from the workbook Working groups to discuss Non Verbal Cues - Managing Yourself - Learn how to manage yourself around other people - Persuasion is not magic. how it works · How to listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations Workbook example of a difficult conversation. Individual brainstorm Working group discussion Giving and receiving feedback - Non-verbal cues like labeling lecture then working group to practice - Holding concepts in tension - lecture then brainstorm in workbook
What internet requirements do the delegates have?
- none
What will the delegates get out of the day?
- I envision this session being a more advanced communication class about how to manage people and also how to manage yourself through difficult conversations. I'd like to cover the following topics: Verbal Conversations - How to adopt a collaborative, problem solving mentality - Frameworks for cooperative negotiation - How to give and receive feedback - Start a conversation without defensiveness Non Verbal Cues - Managing Yourself - Learn how to manage yourself around other people - Persuasion is not magic. how it works. · How to listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations Giving and receiving feedback - Non-verbal cues like labeling - Holding concepts in tension - Empathy and how to use it I'd like to deliver this in-person, but will have Catherine virtual to lead any of the working groups on Zoom for folks who attend online. This way I can maintain the quality of delivery. She's as easily as accomplished as me at negotiation. Actually, she taught me everything I know, so I'm excited to introduce her to the SQL family.

Speakers

Blythe Morrow
Catherine Brown

Tags

Non TechnicalNon TechnicalInspiring TeamsManagingPersonal SuccessNon-TechnicalIntermediate

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